Your questions, our answers
IBAÏA Immobilier has everything in place to make sure you have the holiday of your dreams. Let us guide you ...
The reservation with our agency is made electronically and in a few minutes.
When you're ready to book, enter your dates on our website, select the house or apartment you want to book, then press 'Book Now'. You will use this secure web page to confirm your reservation and pay a deposit of 30% of your rent via Stripe with your credit card.
Arrival times are agreed by appointment between 4 p.m. and 7 p.m. Appointments must be made at least one week before the arrival date. They must be confirmed before departure from the airport. A last call will have to be made once you arrive at the meeting point. Departure times are before 11 am.
If you have taken out cancellation insurance, you will receive a full refund of the sums paid regardless of the cancellation date.
If you have not taken out cancellation insurance, the cancellation costs correspond to the amount of the deposit already paid or the full amount if the cancellation takes place less than 30 days before the start of the stay.
The tenant is responsible for all damages arising from his fault, he is required to be insured by a civil liability insurance contract. A certificate of insurance may be requested from the tenant upon arrival.
Usually, home insurance contracts include a holiday clause, which covers this type of risk.
If your multi-risk home contract includes a holiday clause, your insurer will quickly issue you a certificate for the duration of your stay.
You will directly receive the necessary instructions to collect the keys.
You will be asked for a security deposit, it is necessary in order to cover possible damages. The amount of the security deposit is fixed according to the reserved property. This security deposit is reserved on your credit card at the time of booking and will be released after your departure and the proper return of the property.
The rental price includes:
Reception during opening hours
Wi-Fi and TV
Electricity, water, air conditioning and options possibly included in the delivery of the property.
Rules of good manners must be respected during the stay:
Respect your neighbors and keep the best possible relations.
Do not make noise in the common areas, carrying your luggage up the stairs, slamming the entrance doors, running down the stairs, ...
No smoking in the villa, apartment or common areas.
Respect the number of people authorized and/or the maximum load indicated in the lifts.
Do not party and/or play music after 10 p.m.
Another question ?
We are here …
Planning a vacation on the other side of the world can be stressful and it is normal to have questions.
IBAÏA Immobilier is a human-sized company that operates on a family basis.
With us, we tell each other everything and we tell you everything.